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@ PSOMAGEN, INC
  • Post Date : May 12, 2024
  • Apply Before : Jun 12, 2024
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Job Detail

  • Offered Salary 0
  • Commitment Full Time
  • Compensation Paid
  • Required education level Bachelor’s degree

Job Description

Job Summary:

We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generation Sequencing Service field and a strong track record in customer support. The ideal candidate will be responsible for providing technical support, resolving inquiries and issues, and maintaining positive relationships with client.

 

Responsibilities:

    • Provide exceptional customer support by promptly addressing customer inquiries and resolving issues
    • Develop and implement customer support strategies and processes to enhance customer experience and satisfaction
    • Handle escalated customer inquiries or complaints, ensuring timely and effective resolution
    • Collaborate with cross-functional teams to ensure a seamless and positive customer journey from order entry to post-sales support
    • Monitor customer feedback and analyze data to identify areas for improvement
    • Maintain up-to-date knowledge of multi-omics services to effectively assist customers
    • Participate in training programs to enhance knowledge and skills for delivering excellent customer service
    • Track and report customer support metrics to management

 

Qualifications:

  • Bachelor’s degree in biology, biochemistry, or related field (or equivalent experience)
  • Minimum 3 years of experience in customer support, preferably in a technical or service-oriented industry
  • Working experience or knowledge of next-generation sequencing technologies and services
  • Excellent written and verbal communication skills in English
  • Strong problem-solving skills and ability to handle difficult situations with customers
  • Ability to work collaboratively with cross-functional teams
  • Experience in developing and implementing customer support strategies and processes
  • Proficiency in using customer support software and tools (e.g., CRM software, Microsoft Excel, Google Docs, Order Management Systems)

Benefits

    • Medical, dental, and vision insurance (Monthly insurance premium is covered 100% by the employer)
    • 401(k) Plan + company match
    • Cashable/Non-cashable time-off vacation
    • Long-term employment cashable vacation
    • 2-hour off for an annual check-up
    • Money Gifts for congratulatory/condolences
    • Wellness programs
    • Lunch allowance and drinkware reimbursement
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