Technical Support Specialist – Multi Omics Service
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Job Detail
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Offered Salary 0
Job Description
Position Overview
We are seeking a highly skilled Technical Support Specialist with strong expertise in molecular biology and next-generation sequencing (NGS) to join our team. This role involves providing technical assistance, troubleshooting, and guidance to our clients in NGS workflows and related molecular biology applications. The ideal candidate will be a proficient English speaker with a solid academic background in molecular biology and hands-on experience in NGS techniques. A master’s degree in molecular biology with relevant NGS experience is preferred; Ph.D. holders are highly regarded.
Key Responsibilities
- Act as the primary technical contact for customers, addressing inquiries, providing troubleshooting assistance, and offering guidance on NGS-related projects and molecular biology applications.
- Conduct training sessions and technical demonstrations to educate clients on NGS workflows, protocols, and best practices.
- Collaborate with clients to understand and address their technical requirements, delivering exceptional customer service and tailored solutions.
- Assist in optimizing NGS workflows, ensuring accuracy and efficiency in experimental design and data interpretation.
- Provide scientific input and feedback to internal teams, including R&D and sales, to support product improvement and development.
- Document and report client interactions and technical issues to enhance customer support resources and develop a knowledge base.
Qualifications
- Education: Master’s degree in Molecular Biology, Genetics, Biotechnology, or a related field, with a preference for candidates with relevant NGS experience; Ph.D. holders are highly regarded.
- Experience: Proven expertise in NGS experimentation and data analysis, with hands-on experience in library preparation, sequencing, and bioinformatics analysis.
- Technical Skills: Strong background in molecular biology techniques, particularly in NGS applications, with the ability to troubleshoot complex experimental challenges.
- Customer-Facing Skills: Excellent communication skills in English, with the ability to effectively support clients in a technical capacity.
- Preferred: Previous experience in a technical support or customer service role is a plus, especially in settings requiring technical troubleshooting and client interaction.
Key Competencies
- Analytical and problem-solving skills to address complex technical issues.
- Ability to work independently and collaboratively in a dynamic environment.
- Strong attention to detail and organizational skills to manage multiple client interactions and document technical support cases.
Benefit
- Medical, dental, and vision insurance (Monthly insurance premium is covered 100% by the employer)
- 401K with immediate participation and company match after 1 year
- 24 days of paid time-off with roll over or cashing option
- 11 Paid Holidays
- Long-term employment cashable vacation
- 2-hours off for an annual check-up
- Visa sponsorship is offered when needed
- Money Gifts for congratulatory/condolences+
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